Administering a network is like tending a garden, in that it is an on-going task which takes both time and skill. Not only do day-to-day proactive tasks such as backups and user creation need to be handled, but also reactive activities like developing systems to meet increased demands or arranging the repair of equipment that has failed. However, many establishments do not have the resources to cope with every situation internally and so depend on help from third parties, which has led many companies to offer managed services.
Rather than being prescriptive, and therefore potentially limiting, Atomwide’s managed service offering is totally flexible so that each customer’s exact needs can be addressed. Common components include enhanced warranties, technical support, and remote management.
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"As a rural LEA with significant difficulties in implementing a wide area network and ISP services, we have found the support given by everyone at Atomwide outstanding. It is lovely to work with a team who deal with us so professionally."
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Averting problems before they occur, rather than fixing them after they happen, ensures uninterrupted network operation, and so is clearly the option preferred by system administrators whenever possible.
For sites with suitable permanent Internet connections, Atomwide can remotely monitor the status and performance of network links. Establishments using the HP hardware that Atomwide recommends can also benefit from detailed system health monitoring, including pre-failure notification of certain components and advance warning of low system resources, using HP’s Insight Manager software.
