Administering a network is like tending a garden, in that it is an on-going task which takes both time and skill. Not only do day-to-day proactive tasks such as backups and user creation need to be handled, but also reactive activities like developing systems to meet increased demands or arranging the repair of equipment that has failed. However, many establishments do not have the resources to cope with every situation internally and so depend on help from third parties, which has led many companies to offer managed services.
Rather than being prescriptive, and therefore potentially limiting, Atomwide’s managed service offering is totally flexible so that each customer’s exact needs can be addressed. Common components include enhanced warranties, technical support, and remote management.
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"As a rural LEA with significant difficulties in implementing a wide area network and ISP services, we have found the support given by everyone at Atomwide outstanding. It is lovely to work with a team who deal with us so professionally."
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Providing technical support by phone or email may be sufficient to resolve some problems, but other issues can only be tackled effectively when the systems concerned can be seen and manipulated. If a network route is present, this could be achieved using Terminal Services or, for owners of HP or Compaq servers, using a Remote Insight Board which adds comprehensive remote control, regardless of the installed operating system.
Remote control of network clients, meanwhile, is possible with software like NetSupport and NetOp. With facilities including the ability to monitor users, broadcast a central display, and lock out systems, this package is not only a boon to support staff, but can also be used as a very effective curriculum teaching tool.
