Administering a network is like tending a garden, in that it is an on-going task which takes both time and skill. Not only do day-to-day proactive tasks such as backups and user creation need to be handled, but also reactive activities like developing systems to meet increased demands or arranging the repair of equipment that has failed. However, many establishments do not have the resources to cope with every situation internally and so depend on help from third parties, which has led many companies to offer managed services.
Rather than being prescriptive, and therefore potentially limiting, Atomwide’s managed service offering is totally flexible so that each customer’s exact needs can be addressed. Common components include enhanced warranties, technical support, and remote management.
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"As a rural LEA with significant difficulties in implementing a wide area network and ISP services, we have found the support given by everyone at Atomwide outstanding. It is lovely to work with a team who deal with us so professionally."
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For mission-critical situations, Atomwide offers enhanced service and support options that help to maximise system up-time by ensuring the quickest possible resolution to any problems that arise.
With HP/Compaq servers, for instance, Care Packs are available to enhance the standard three year on-site next business day warranty to a higher level, such as 24x7 call out, four hour response times, and uninterrupted workthrough to resolution.
Similar options are available for other products, including Cisco routers and firewalls, HP and Epson printers, most display systems, and of course all other hardware in the HP/Compaq range.
