Administering a network is like tending a garden, in that it is an on-going task which takes both time and skill. Not only do day-to-day proactive tasks such as backups and user creation need to be handled, but also reactive activities like developing systems to meet increased demands or arranging the repair of equipment that has failed. However, many establishments do not have the resources to cope with every situation internally and so depend on help from third parties, which has led many companies to offer managed services.
Rather than being prescriptive, and therefore potentially limiting, Atomwide’s managed service offering is totally flexible so that each customer’s exact needs can be addressed. Common components include enhanced warranties, technical support, and remote management.
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"As a rural LEA with significant difficulties in implementing a wide area network and ISP services, we have found the support given by everyone at Atomwide outstanding. It is lovely to work with a team who deal with us so professionally."
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While Atomwide is happy to provide customers with consultancy and configuration services on an ad hoc basis, many customers prefer the reassurance of a support contract that allows them to call for help whenever it is required for a fixed annual fee.
Atomwide offers support contracts that are tailored to meet each customer’s specific requirements. Areas usually covered include access to a telephone helpline and Web-based support site, remote network management and administration, system recovery in the event of a catastrophic failure, and regular site visits. These contracts are available with a choice of service levels and response times to suit most budgets.
